Dear Mr. Ibrahim F,

thank you for taking your valuable time to review on TripAdvisor.
We are pleased to have been able to uphold our commitment in providing a comfortable stay and a unique blend of hospitality.
Happy to hear that we could live up to your expectation, which OZO Colombo team always known for.
Always remember that we look forward to seeing you again when your destination is Colombo!
Warm regards,
Rangitha Goonatillake | Manager, Front Office

Dear Mr. saudsalamahma,

Thank you for providing feedback on your most recent visit to OZO Colombo, an Onyx Hospitality Hotel.
We very much regret to hear of the lack of service delivery you have described and inconvenience caused. Please accept our apologies for the service laps. Team at OZO Colombo always strive to provide the best hospitality to our valuable guests.
Having said that, please kindly be informed that as per the concept we stay away from offering welcome drink at check-in. Alternatively guest can enjoy refreshment from EAT2GO next to the reception counter.
Furthermore, will take necessary steps to ensure your next stay meets your expectations.
We sincerely hope to have an opportunity to better serve you whenever your travels bring you back to Colombo.
Warm regards,
Rangitha Goonatillake | Manager, Front Office

Dear _Y344XP,

Thank you for providing feedback on your most recent visit to OZO Colombo, an Onyx Hospitality Hotel.
We are pleased to have been able to uphold our commitment in providing a comfortable stay and a unique blend of hospitality.
It's a pleasure to hear that you have enjoyed every aspect of the hotel facilities & service OZO Colombo has extended to you.
Always remember that we look forward to seeing you again when your destination is Colombo!
Warm regards,
Rangitha Goonatillake | Manager, Front Office