Dear Jkarboli,
We would like to thank you for taking time to share your reviews with us on TripAdvisor.
We were sorry to learn your dissatisfaction with some aspects during your check-in process.
Regarding your comments about your room and reservation details; we kindly provided the room that you booked the room category through your agency.
After you stated that you booked your room as a smoking one during the check-in process, we have contacted your agency in order to check your details once again. However, they did not have any information regarding your special request.
Since there was no available smoking room category on the day of your arrival, our colleague kindly offered a different smoking room category to you with the price difference in order to make you satisfied during your stay and you accepted it, according to our records.
Once again, we would like to thank you for sharing your concerns with us. You can rest assured your special requests have already taken on our records.
We look forward to welcoming you back, soon.
Sincerely,