الفطور دون المستوى المتوقع مقارنة بتكلفته، حجرة الطعام صغيرة جدا مقارنة بحجم الهوتيل
الحجرة مطلة على الجانب الخلفي للفندق حيث تفتح خلال ازقة خلفية مزعجة،
كذلك التلفزيون به عدد محدود من القنوات مع جودة صورة قليلة جدا ومعظم القنوات تركية.
Dear Tuhamim2022,
Thank you very much for taking the time to share your reviews with us through TripAdvisor.
As Hyatt Centric Levent Istanbul family, we are very sorry to learn that we were unable to meet your expectations in some matters. As a whole team, we aim to provide a comfortable and enjoyable stay for all of our guests. Unfortunately, we could not achieve this for your recent stay.
We wish we could hear the inconvenience that you felt regarding TV channels and the room you stayed in to take corrective actions for your satisfaction. You can rest assured that we will share your constructive feedback with the related departments, which is very helpful to improve our services.
We look forward to welcoming you back to our hotel, very soon.
Sincerely,
وصلنا في وقت مبكر من الصباح بعد رحلة ليلية متعبة واخبرنا موظف الاستقبال بان الغرف غير جاهزة وعليكم الانتظار لمدة ١٠ ساعات لتجهيز الغرف ورفض مساعدتنا في الحصول على غرفة في اي فندق لحين تجهيز غرفنا واكتفى بالقول بإن جميع الفنادق في إسطنبول محجوزة ولا يمكنني المساعدة لقد كان يوما صعبا جدا
Dear Ali K,
Thank you for taking time to share your feedback with us through TripAdvisor.
As Hyatt Centric Levent Istanbul family, we are truly sorry that we could not make your stay a satisfactory one. As a whole team, we always strive to provide a comfortable and enjoyable stay for all of our guests.
We would like to kindly clarify that non of our guests have to wait many hours to get their rooms. Some guests may request early check-in and it is a pleasure for us to provide the room earlier as per the availability. Otherwise, we give priority when any room in the same category is ready. As stated in the confirmation letter, we are obliged to provide the room at 3 p.m. at the latest. During the high occupancy, it may not possible to make the room ready before many hours, unfortunately. According to our records, we did not physically have any room in any room category that we can provide upon arrival.
Furthermore, we are sorry to hear that you encountered the inconvenience regarding our staff attitude. As per our search, the receptionist tried to find an available hotel for you but many hotels were occupied in the early morning.
We would love to hear more evaluation regarding your accommodation, cleanliness, staff, other services, etc. during your long stay at Hyatt Centric Levent Istanbul since your comments are very helpful to improve our services.
You can rest assured that your feedback has already been shared with the related departments.
We look forward to welcoming you back to our hotel.
Sincerely,
Yagmur B.
روعة،هدوء وخصوصية، موقع ممتاز،خدمة ولا أفضل،مرافق جميلة وجيدة،طاقم متعاون و ودود،الطعام لذيذ وطازج،النظافة والتعقيم في كل مرافق الفندق، الغرف كبيرة و مزودة بتقنية التحكم عن بعد في الإضاءة و الستائر و.
Dear MajedS107,
Thank you very much for taking time to share your feedback with us through TripAdvisor.
As Hyatt Centric Levent Istanbul family, we are more than happy to hear that you enjoyed each aspect and our services during your stay. In particular, we would like to thank you for the points regarding our services you highlighted.
As a whole team, we always strive to provide a comfortable and enjoyable stay for all of our guests. It is a great pleasure to see that we could achieve this for your recent stay at Hyatt Centric Levent Istanbul.
We look forward to welcoming you back to our hotel for your next visit to Istanbul, soon.
Sincerely,
Yagmur B.
غرف رائعه سرير مريح جدا وسائد ناعمة الاضاءة تعمل باللمس الموقع مميز
لكن يجب تحسين الافطار
يوجد مولات قريبه
بعيد عن الزحمة
يوجد صيدليه ومطاعم قريبه
انصح فيه جدا بعد يوم طويل بأسطنبول تلاقي غرفة مريحة ونظيفة
Dear EmanA1421,
Thank you very much for taking time to share your feedback with us.
As Hyatt Centric Levent Istanbul family, we are truly delighted to see that you enjoyed your stay and our services provided. In particular, we would like to thank you for your kind words regarding our rooms, room facilities as well as our location.
As a whole team, we always strive to provide a comfortable and enjoyable stay for all of our guests. It is very motivating to see we could achieve this for your recent stay.
On the other hand, please be sure that your constructive feedback is shared with the related departments. Your comments are very helpful for us to improve our services.
We look forward to welcoming you back to our hotel, very soon.
Sincerely,
Yağmur B.
لمن يبحث على الهدوء والراحة هذا المكان الأننسب لأن إمكانيات الغرف تمكنك من التحكم بكل شي بالغرفة وأنت بمكانك . كذلك الموقع مناسب للتسوق ويمكنك الوصول إلى أي نقطة تبحث عنها من خلال محطة القطار القريبة جدا من مدخل الفندق .
Dear Mabulatifa,
Thank you very much for taking time to share your feedback with us on TripAdvisor.
We are happy to see that you enjoyed your stay in overall. In particular, we would like to thank you for your kind feedback regarding comfortability in our hotel and our location.
On the other hand, we are sorry that we could not make your stay a satisfactory one in each aspect. We would love to hear more regarding your evaluation to improve our services.
We are looking forward to welcoming you back to our hotel, very soon.
Sincerely,
Yagmur B.
