First of all we would like to thank you for visiting us recently. We truly appreciate the time you took for sharing your Fairmont Quasar Istanbul experience. Your feedback is valuable to us and certainly will help us to improve our service and facilities consistently.
I would like to extend my sincerest apologies for our lapse in service and for not meeting your expectations. You may rest assured that the lightning, water temperature and curtain issues have been assigned to our Engineering Department in order to avoid similar problems in the future.
Regarding your comment about the cleaning service, I can definitely say that this is not our standard and we are grateful that you brought these to our attention. I would like to inform you that we alerted our Housekeeping team in the light of your feedback. We will look forward to have the opportunity to welcome you back in our hotel to show you our improvements and ensure that you will have an unforgettable stay with us.
Kind regards, Kai Winkler