Dear asmaai2022,
Thank you for taking the time to share your Fairmont Quasar Istanbul experience with us.
I am so sad to read that your experience did not meet your expectations. The deposit is taken only to guarantee your spending at arrival and calculated according to average consumption due to the hotel procedures. It is sad to read that this policy caused inconveniences in your stay.
I hope to welcome you back for a memorable stay.
Kind regards

Dear KhalifaA249,
Thank you for taking the time to share your Fairmont Quasar Istanbul experience with us.
I am happy to know that your overall experience was up to your expectations.
Smoking in indoor areas is forbidden by law in Turkey, however, there are available smoking areas in the hotel. On the other hand, there are shopping malls within walking distance, and since we are located at the heart of the business district of the city, there are multiple transportation offers around the hotel. In your upcoming visits, our dedicated concierge team would be happy to assist you personally with the best options. I appreciate your feedback regarding the food variety and I shared your comment with our Executive Chef for further improvement.
Once again, I sincerely thank you for your feedback, whenever you travel to Istanbul, I am looking forward to welcoming you back.
Best regards

Dear Tour35634122187;
Thank you for taking the time to share your Fairmont Quasar Istanbul experience with us and other travelers.
I am so pleased to know that you enjoyed your stay and met the true Fairmont hospitality. I will proudly share your kind words with my team, especially with Mr. Tanju.
I am looking forward to welcoming you back to your home in Istanbul whenever you travel to this corner of the world.
Best regards