Thank you very much for choosing to stay at the Hilton Istanbul Bakırköy and for taking the time to share your comments. We greatly appreciate feedback from our guests and constantly strive to achieve the highest quality standards.

We understand from the scores and from your valuable comments that we have not met your expectations during your recent stay and I wish to apologize to you for the inconveniences especially your check in and check out experience and smell in the bathroom. I fully understand your frustration and please rest assured that the necessary preventive actions have been taken to prevent an re-occurrence.
We sincerely hope to welcome you back soon!
Kind regards,
Ayşe Merze Cengiz
Operations Manager

Dear guest,
Thank you for taking time to to share your recent Hilton Istanbul Bakırköy experience. We regret to see that we were not able to meet your expectations in many aspects of your stay. Please rest assured that necessary actions will be taken to prevent similar issues from reoccurring. I once more thank you for your kind feedback and although your stay with us did not meet your expectations, my team and I would be very much looking forward to having the chance of welcoming you back, offering you our improved service, quality and Turkish hospitality.
Kind regards,
Hakan Özcan
General Manager