Dear Rokaya,
It is a pleasure to read your kind feedback regarding your most recent stay at the Tıtanıc Port Bakırkoy and thank you for taking the time to share it with us. We are delighted to learn that you has such an enjoyable experience and we are looking forward to your return, as we wish to exceed your expectations in any way!
Sincerely,
Nihan Alkan

شكرا لك على مراجعة تجربتك في فندقنا. يرجى العلم بأن تعليقاتك البناءة المتعلقة بجوانب معينة من إقامتك يتم التحقيق فيها بشكل مطلق وسيتم حل أية مشكلات في الوقت المناسب. آمل أن أتيحت لي الفرصة لأرحب بكم مرة أخرى إلى ملكيتنا في المستقبل.

Dear Khalid,
We appreciate you taking the time to write a review about your recent stay with us and sincerely apologize that it did not meet expectations. We truly value you as a guest and hope that you will try us again in the future. We certainly take your comments very seriously as we want to make adjustments where needed.
We would appreciate another opportunity to turn your experience around.
Kind regards,
Nihan Alkan-Guest Relations