لا يوجد اي شي يجعلني اختار الفندق مستقبلا
خدمة الغرف جا بطيئة
لدرجة ابنتي تقفل عليها الحمام لم يقم المهندس باخراجها خصوصا ابلغناهم عدة مرات
الاصنصير زحمة و مشغول دائما
بصراحة اسم هيلتون عالمي لكن يجب اعادة النضر بكل ماهوا مكتوب و تصحيحة والا الافضل تغيير الاسم
Dear Saleh M Alshehri,
We have received the feedback you completed following your stay at Hilton Istanbul Maslak, which describes your experience while you were with us and thank you for taking the time to submit it. It was very disappointing to note that you were somewhat dissatisfied with your overall experience, as normally we are proud of our ability to meet & exceed our guest’s expectations. We apologize for any inconveniences, which may have been caused.
We would like to assure you that we have taken your overall comments seriously, and they have been forwarded to the relevant departments for their review and action.
Your feedback is very much appreciated as it enables us to monitor our standards and the service we provide. We would like to have another opportunity to restore your faith in our hotel and the Hilton as a brand, and hope that we will be able to welcome you back to Hilton Istanbul Maslak in the not too distant future.
Best wishes
Yours sincerely,
فندق متميز من حيث الخدمات والموظفين والموقع... السعر مقابل الخدمة المقدمة يعتبر مناسب، ويتميز الفندق باتساع غرفة بشكل ملحوظ وقد يكون من اوسع الفنادق التي سكنت فيها في إسطنبول... علما بانني زرت الفندق انا وأفراد اسرتي
Dear Mahmoud,
First of all we would like to thank you for choosing Hilton Istanbul Maslak during your visit to the city, and for giving us your opinion
We are most grateful that you took the time to fill out the questionnaire regarding your stay and we are pleased to hear that our services and facilities met your expectations. It is particularly rewarding for us to receive good scores and comments, which are very much appreciated and motivating for all our team.
Feedback from our guests is vitally important in our mission to be the first choice of the world’s travelers so please be informed that your questionnaire has also been forwarded to all departments so that we can continue to monitor our standards to continually improve and exceed even more day by day our standards of quality and service.
We do look forward to welcoming you and your family back soon on many occasions.
Thank you
Sincerely yours,
الخدمة ممتازة والنظافة كذلك. كما ان الافطار وتنوعه ووجود عازفة القيثارة على الافطار ممتع. وخدمة الباص كل ساعه الى مول استانيا جيده. العاملون مدربون بشكل متميز لاظاء مهامهم. قاعات الاستقبال والمطاعم واسعه وانيقة
Dear Guest,
First of all we would like to thank you for choosing Hilton Istanbul Maslak during your visit to the city, and for giving us your opinion t
We are most grateful that you took the time to fill out the questionnaire regarding your stay and we are pleased to hear that our services and facilities met your expectations. It is particularly rewarding for us to receive good scores and comments, which are very much appreciated and motivating for all our team.
Feedback from our guests is vitally important in our mission to be the first choice of the world’s travelers so please be informed that your questionnaire has also been forwarded to all departments so that we can continue to monitor our standards to continually improve and exceed even more day by day our standards of quality and service.
We do look forward to welcoming you and your family back soon on many occasions.
Thank you
Sincerely yours,
جيدة