Dear Guest,

We have received the survey you completed following your stay at the Hilton Istanbul Maslak, which describes your experience while you were with us. It was very disappointing to note that you were somewhat dissatisfied with your overall experience, as normally we are proud of our ability to meet & exceed our guest’s expectations. We apologise for any inconveniences which may have been caused.

We are usually proud of our ability to meet & exceed our guests' expectations and are therefore a little disappointed to find that you were unsatisfied with your overall hotel experience. We have however taken note of the other scores which reflect your opinion of our current service level and are pleased that there were some aspects of your time with us that were excellent. We value your overall comments and they will be forwarded to the relevant departments for their review and action.


We thank you for your feedback which has enabled us to monitor our standards and the service we provide. We would like to have another opportunity to prove to you the Hilton standards and the type of service we are accustomed to providing, and hope that we will be able to welcome you back to Hilton Istanbul Maslak in the near future.

Dear Saleh M Alshehri,

We have received the feedback you completed following your stay at Hilton Istanbul Maslak, which describes your experience while you were with us and thank you for taking the time to submit it. It was very disappointing to note that you were somewhat dissatisfied with your overall experience, as normally we are proud of our ability to meet & exceed our guest’s expectations. We apologize for any inconveniences, which may have been caused.

We would like to assure you that we have taken your overall comments seriously, and they have been forwarded to the relevant departments for their review and action.

Your feedback is very much appreciated as it enables us to monitor our standards and the service we provide. We would like to have another opportunity to restore your faith in our hotel and the Hilton as a brand, and hope that we will be able to welcome you back to Hilton Istanbul Maslak in the not too distant future.


Best wishes
Yours sincerely,

Dear Mahmoud,

First of all we would like to thank you for choosing Hilton Istanbul Maslak during your visit to the city, and for giving us your opinion

We are most grateful that you took the time to fill out the questionnaire regarding your stay and we are pleased to hear that our services and facilities met your expectations. It is particularly rewarding for us to receive good scores and comments, which are very much appreciated and motivating for all our team.

Feedback from our guests is vitally important in our mission to be the first choice of the world’s travelers so please be informed that your questionnaire has also been forwarded to all departments so that we can continue to monitor our standards to continually improve and exceed even more day by day our standards of quality and service.

We do look forward to welcoming you and your family back soon on many occasions.

Thank you
Sincerely yours,