الفندق يقع في موقع جيد ومتميز والخدمه ممتازه واسعار الغرف متوسطه ويحتتج الفندق فقط الى تنويع في مأكولات الافطار وتمديد الوقت الى ال ١١ صباحا واما باقي الخدمات في الفندق فهي رائعه جدا وومميزه وتم الاستمتاع فيها
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saldah383490
المصعد و الافطار كان سيئ
تعليق حول Hilton Istanbul Maslak
تمت كتابة تعليق 27 أغسطس 2021
الخدمات بصوره عامه جيده ولكن الافطار و المصاعد كانت سيئه و تم تغير موقع الافطار الئ غرفه الاجتماعات بداعي الزحام الحاصل طلبت ان تكون الغرف الثلاثه في طابق واحد و لم يتم تلبيه الطلب مع العلم تم طلب هذا قبل شهر من الوصول الئ الفندق و عندك الاستلام تم تبليغي ان الفندق سوف يقوم بوضع الغرف في نفس الطابق و عند الاستلام تم اكتشاف ان الغرف كل واحده في طابق
تاريخ الإقامة: أغسطس 2021نوع الرحلة: سافر مع العائلة
القيمة
الغرف
الموقع
النظافة
الخدمة
جودة أماكن النوم
التعليقات التي تم تجميعها بالتعاون مع Hilton Hotels & Resorts
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استجاب Hilton Istanbul Maslak, Guest Services / Front Office في Hilton Istanbul Maslak, لهذا التعليق
تم الرد 30 أغسطس 2021
Dear Valuable Guest,
We have received the survey completed by you following your stay at the Hilton Istanbul Maslak, which describes your experience while you were with us. It was very disappointing to note that you were somewhat dissatisfied with your overall experience, as normally we are proud of our ability to meet & exceed our guest’s expectations. We apologise for any inconveniences which may have been caused.
Please be informed that your comments regarding room assignment and elevators have been forwarded to our Department Managers in order to investigate and take necessary actions to avoid from reoccur. Besides that, our restaurant has been arranged in accordance with social distancing guidelines. Necessary measures have been taken regarding social distancing and the required markings have been set up. A limited number of guests are accepted in accordance with these guidelines to protect your health. Therefore, we have also arranged another speacial breakfast area in order to protect your health and follow the rules and procedures.
Thank you very much for your feedback which has enabled us to monitor our standards and the service we provide. We would like to have another opportunity to restore your faith in our hotel and the Hilton as a brand, and hope that we will be able to welcome you back to Hilton Istanbul Maslak in the not too distant future.
Best wishes
Yours sincerely,
Begum Altuntas
Customer Relations Manager
We have received the survey completed by you following your stay at the Hilton Istanbul Maslak, which describes your experience while you were with us. It was very disappointing to note that you were somewhat dissatisfied with your overall experience, as normally we are proud of our ability to meet & exceed our guest’s expectations. We apologise for any inconveniences which may have been caused.
Please be informed that your comments regarding room assignment and elevators have been forwarded to our Department Managers in order to investigate and take necessary actions to avoid from reoccur. Besides that, our restaurant has been arranged in accordance with social distancing guidelines. Necessary measures have been taken regarding social distancing and the required markings have been set up. A limited number of guests are accepted in accordance with these guidelines to protect your health. Therefore, we have also arranged another speacial breakfast area in order to protect your health and follow the rules and procedures.
Thank you very much for your feedback which has enabled us to monitor our standards and the service we provide. We would like to have another opportunity to restore your faith in our hotel and the Hilton as a brand, and hope that we will be able to welcome you back to Hilton Istanbul Maslak in the not too distant future.
Best wishes
Yours sincerely,
Begum Altuntas
Customer Relations Manager
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التعليقات (1,014)
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8 - 13 من 1,014 تعليق
laithengineer85
بغداد, العراق
1
تاريخ الإقامة: يوليو 2021
التعليقات التي تم تجميعها بالتعاون مع Hilton Hotels & Resorts
استفسر من laithengineer85 عن Hilton Istanbul Maslak
أشكر laithengineer85
يعبر هذا التعليق عن الرأي الشخصي لأحد أعضاء Tripadvisor ولا يعبر عن رأي شركة Tripadvisor LLC. يجري Tripadvisor عمليات تحقق حول التعليقات.
استجاب Mehmet Kocabas, Müşteri Hizmetleri / Ön Büro في Hilton Istanbul Maslak, لهذا التعليقتم الرد بتاريخ 2 أغسطس 2021
Dear Guest,
Thank you very much for taking the time to share your experiences with us following your recent stay at Hilton Istanbul Maslak !
It has been a pleasure for us to read your thoughtful feedback and we are glad that we could contribute to making your trip to Istanbul a great and memorable experience.
The whole team were very pleased to read your encouraging feedback and this lovely feedback has set the tone of the day quite nicely.
We do look forward to welcoming you and your family back soon on many occasions.
With our best regards to your city ,
Hilton Istanbul Maslak
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ABDULLAHalmutiri-kw
2
الموقع سيئ والخدمة بطيئة وتعامل الاستقبال ليس جيد.. وخيارات المطاعم محدودة.. واللوبي كئيب وصغير.. لا أنصح به، هناك فنادق أقل سعر وأكثر بهجة ورحابة.
موظفو الاستقبال ورؤسائهم لا يفقهون شيء عن الضيافة والخدمات الفندقية، هم فقط موظفي حسابات لا غير
تاريخ الإقامة: يوليو 2021
استفسر من ABDULLAHalmutiri-kw عن Hilton Istanbul Maslak
أشكر ABDULLAHalmutiri-kw
يعبر هذا التعليق عن الرأي الشخصي لأحد أعضاء Tripadvisor ولا يعبر عن رأي شركة Tripadvisor LLC. يجري Tripadvisor عمليات تحقق حول التعليقات.
استجاب Mehmet Kocabas, Müşteri Hizmetleri / Ön Büro في Hilton Istanbul Maslak, لهذا التعليقتم الرد بتاريخ 2 أغسطس 2021
Dear Abdullah Almutiri,
We have received the survey you completed following your stay at the Hilton Istanbul Maslak, which describes your experience while you were with us. It was very disappointing to note that you were somewhat dissatisfied with your overall experience, as normally we are proud of our ability to meet & exceed our guest’s expectations. We apologise for any inconveniences which may have been caused.
We would like to assure you that we have taken your overall comments seriously, and they have been forwarded to the relevant departments for their review and action.
Thank you very much for your feedback which has enabled us to monitor our standards and the service we provide. We would like to have another opportunity to restore your faith in our hotel and the Hilton as a brand, and hope that we will be able to welcome you back to Hilton Istanbul Maslak in the not too distant future.
Best wishes
Yours sincerely,
يعبر هذا الرد عن رأي شخصي لممثل الإدارة ولا يعبر عن رأي شركة TripAdvisor LLC.
mohammed1423
الدمام, المملكة العربية السعودية
2344
أقمت في هذا الفندق لمدة 3 ليالي والتجربة كانت سيئة من ناحية الخدمات ،،، عند الوصول للبوابة تجد جهاز نفنيش لكامل الأغراض التي لديك في كل مرة تدخل للفندق كالجهاز الذي يوجد في اي مطار ... موظف الاستقبال طلب مني دفع مبلغ لإزالة كامل المشروبات الكحولية من الثلاجة .... يوجد اربعة مصاعد في الفندق ودائما تتعطل ... عند طلب خدمات الغسيل الموظف لم يحضر قبل ربع ساعة لأخذ الملابس ... الفندق قريب لـ مجمع استينيا بارك ومجمع وادي اسطنبول لكن سائقي التاكسي يقومون باخذ مسار طويل حتى يستلمو مبلغ اكبر.
تاريخ الإقامة: أغسطس 2019
استفسر من mohammed1423 عن Hilton Istanbul Maslak
2 أشكر mohammed1423
يعبر هذا التعليق عن الرأي الشخصي لأحد أعضاء Tripadvisor ولا يعبر عن رأي شركة Tripadvisor LLC. يجري Tripadvisor عمليات تحقق حول التعليقات.
استجاب MehmetK4747, Ön Büro Müdürü في Hilton Istanbul Maslak, لهذا التعليقتم الرد بتاريخ 21 أكتوبر 2019
Dear Guest,
We have received the survey you completed following your stay at the Hilton Istanbul Maslak, which describes your experience while you were with us. It was very disappointing to note that you were somewhat dissatisfied with your overall experience, as normally we are proud of our ability to meet & exceed our guest’s expectations. We apologise for any inconveniences which may have been caused.
We are usually proud of our ability to meet & exceed our guests' expectations and are therefore a little disappointed to find that you were unsatisfied with your overall hotel experience. We have however taken note of the other scores which reflect your opinion of our current service level and are pleased that there were some aspects of your time with us that were excellent. We value your overall comments and they will be forwarded to the relevant departments for their review and action.
We thank you for your feedback which has enabled us to monitor our standards and the service we provide. We would like to have another opportunity to prove to you the Hilton standards and the type of service we are accustomed to providing, and hope that we will be able to welcome you back to Hilton Istanbul Maslak in the near future.
يعبر هذا الرد عن رأي شخصي لممثل الإدارة ولا يعبر عن رأي شركة TripAdvisor LLC.
Saleh A
11
لا يوجد اي شي يجعلني اختار الفندق مستقبلا
خدمة الغرف جا بطيئة
لدرجة ابنتي تقفل عليها الحمام لم يقم المهندس باخراجها خصوصا ابلغناهم عدة مرات
الاصنصير زحمة و مشغول دائما
بصراحة اسم هيلتون عالمي لكن يجب اعادة النضر بكل ماهوا مكتوب و تصحيحة والا الافضل تغيير الاسم
تاريخ الإقامة: أغسطس 2019
التعليقات التي تم تجميعها بالتعاون مع Hilton Hotels & Resorts
استفسر من Saleh A عن Hilton Istanbul Maslak
1 أشكر Saleh A
يعبر هذا التعليق عن الرأي الشخصي لأحد أعضاء Tripadvisor ولا يعبر عن رأي شركة Tripadvisor LLC. يجري Tripadvisor عمليات تحقق حول التعليقات.
استجاب MehmetK4747, Front Office Manager في Hilton Istanbul Maslak, لهذا التعليقتم الرد بتاريخ 18 أغسطس 2019
Dear Saleh M Alshehri,
We have received the feedback you completed following your stay at Hilton Istanbul Maslak, which describes your experience while you were with us and thank you for taking the time to submit it. It was very disappointing to note that you were somewhat dissatisfied with your overall experience, as normally we are proud of our ability to meet & exceed our guest’s expectations. We apologize for any inconveniences, which may have been caused.
We would like to assure you that we have taken your overall comments seriously, and they have been forwarded to the relevant departments for their review and action.
Your feedback is very much appreciated as it enables us to monitor our standards and the service we provide. We would like to have another opportunity to restore your faith in our hotel and the Hilton as a brand, and hope that we will be able to welcome you back to Hilton Istanbul Maslak in the not too distant future.
Best wishes
Yours sincerely,
يعبر هذا الرد عن رأي شخصي لممثل الإدارة ولا يعبر عن رأي شركة TripAdvisor LLC.
mahmoudm2013
الرياض, المملكة العربية السعودية
32
فندق متميز من حيث الخدمات والموظفين والموقع... السعر مقابل الخدمة المقدمة يعتبر مناسب، ويتميز الفندق باتساع غرفة بشكل ملحوظ وقد يكون من اوسع الفنادق التي سكنت فيها في إسطنبول... علما بانني زرت الفندق انا وأفراد اسرتي
تاريخ الإقامة: أغسطس 2019
التعليقات التي تم تجميعها بالتعاون مع Hilton Hotels & Resorts
استفسر من mahmoudm2013 عن Hilton Istanbul Maslak
1 أشكر mahmoudm2013
يعبر هذا التعليق عن الرأي الشخصي لأحد أعضاء Tripadvisor ولا يعبر عن رأي شركة Tripadvisor LLC. يجري Tripadvisor عمليات تحقق حول التعليقات.
استجاب MehmetK4747, Ön Büro Müdürü في Hilton Istanbul Maslak, لهذا التعليقتم الرد بتاريخ 21 أكتوبر 2019
Dear Mahmoud,
First of all we would like to thank you for choosing Hilton Istanbul Maslak during your visit to the city, and for giving us your opinion
We are most grateful that you took the time to fill out the questionnaire regarding your stay and we are pleased to hear that our services and facilities met your expectations. It is particularly rewarding for us to receive good scores and comments, which are very much appreciated and motivating for all our team.
Feedback from our guests is vitally important in our mission to be the first choice of the world’s travelers so please be informed that your questionnaire has also been forwarded to all departments so that we can continue to monitor our standards to continually improve and exceed even more day by day our standards of quality and service.
We do look forward to welcoming you and your family back soon on many occasions.
Thank you
Sincerely yours,
يعبر هذا الرد عن رأي شخصي لممثل الإدارة ولا يعبر عن رأي شركة TripAdvisor LLC.