Dear Valuable Guest,

First, we would like to thank you for choosing the Hilton Istanbul Maslak during your visit to the city, and for giving us your opinion.

We are most grateful that you took the time to fill out the questionnaire regarding your stay and we are pleased to hear that some of our services and facilities met your expectations. It is particularly rewarding for us to receive good scores and comments, which are very much appreciated and motivating for all our team.

Feedback from our guests is vitally important in our mission to be the first choice of the world’s travelers so please be informed that your questionnaire has also been forwarded to all departments especially including Kitchen Team so that we can continue to monitor our standards to continually improve and exceed even more day-by-day our standards of quality and service.

We do look forward to welcoming you and your family back soon on many occasions.

Thank you
Kindest regards,

Begum Altuntas
Customer Relations Manager

Dear Valuable Guest,

We have received the survey completed by you following your stay at the Hilton Istanbul Maslak, which describes your experience while you were with us. It was very disappointing to note that you were somewhat dissatisfied with your overall experience, as normally we are proud of our ability to meet & exceed our guest’s expectations. We apologise for any inconveniences which may have been caused.

Please be informed that your comments regarding room assignment and elevators have been forwarded to our Department Managers in order to investigate and take necessary actions to avoid from reoccur. Besides that, our restaurant has been arranged in accordance with social distancing guidelines. Necessary measures have been taken regarding social distancing and the required markings have been set up. A limited number of guests are accepted in accordance with these guidelines to protect your health. Therefore, we have also arranged another speacial breakfast area in order to protect your health and follow the rules and procedures.

Thank you very much for your feedback which has enabled us to monitor our standards and the service we provide. We would like to have another opportunity to restore your faith in our hotel and the Hilton as a brand, and hope that we will be able to welcome you back to Hilton Istanbul Maslak in the not too distant future.

Best wishes
Yours sincerely,

Begum Altuntas
Customer Relations Manager

Dear Guest,


Thank you very much for taking the time to share your experiences with us following your recent stay at Hilton Istanbul Maslak !


It has been a pleasure for us to read your thoughtful feedback and we are glad that we could contribute to making your trip to Istanbul a great and memorable experience.


The whole team were very pleased to read your encouraging feedback and this lovely feedback has set the tone of the day quite nicely.


We do look forward to welcoming you and your family back soon on many occasions.


With our best regards to your city ,


Hilton Istanbul Maslak