Dear Batrawi1978,
Thank you for sharing your feedback with us on your recent stay at our residence. Providing the highest level of hospitality is our number one priority so it is unfortunate to hear that we did not meet your expectations on this occasion.
You may rest assured that I will be personally working closely with the leaders of the relevant teams to review our processes and trainings to not only prevent a similar situation from happening again, but to also attend to problems faced by guests in a timelier manner.
Once again, thank you for taking time off to share your feedback with us. I sincerely hope to welcome you back to Radisson Residences Vadistanbul in the not too distant future, to witness the result of the above-mentioned improvement initiatives.
Kind regards,
Mr. Murat Isik
Front Office Manager