تجربة جميله …
ومميزه ….
وخاصه فريق العمل. ….
والفطور الصباحي متنوع
ونظافة الغرف جيدة واشكر بدرية
Bedriya
واشكر جميع الطاقم في فندق ذا مرمرة
واتمنى التوفيق. .. والسداد لهم
وكل التحية والتقدير على الاستقبال الرااائع والخدمات المميزة ..
والسلام عليكم ورحمة الله وبركاته
Dear Aize ,Thank you for taking the time to share your wonderful experience at The Marmara Hotel! We're thrilled to hear that you had a nice and special stay, and that our staff, especially Badriya, made it memorable for you. We're glad you enjoyed the varied breakfast and found the rooms clean. Looking forward to welcoming you back for another fantastic stay!"
Best Regards,
Fatma Kutlucan
Guest Relations Manager
حجزت غرفتين، الغرفة الاولى بسرير كبير والثانية بسريرين ، الغرفة الاولى كان السرير صغير والغرفة ضيقة والحمام صغير جداً ، الغرف الثانية كان حجم الحمام جيد نسبياً ولكن الاسرة صغيرة جداً وغير مريحه لدرجة اني استخدمت كريم لتخفيف الم الظهر واخبرت المسؤولين الا انهم اخبروني بان جميع غرف الفندق تحتوي على نفس الاسرة.. خدمت تنظيف الغرف ضعيفة فلقد كانت علب الشامبو والصابون فارغة ولم يتم ملئها الا بعدما اتصلت بخدمة الاستقبال، بعض الفوط تحتاج الى استبدال ، طلبت صحن فارغ وقالوا لي يجب ان ادفع مبلغ 70 ليرة !!!! الفطور بسيط جداً مقارنة بفنادق اخرى قمت بزيارتها في اسطنبول ، الموظفين في مطعم الفطور يحتاجون الى تدريب وتوجية بالرغم من ان عددهم كبير ولكنهم دائماً منشغلين بالحديث ولا يولون الضيوف الاهتمام، لن اكرر السكن في الفندق ولا انصح به خاصة للعرب مع وجود خيارات كثيره افضل في اسطنبول
Dear Dr. Najla Aldoseri,
Thank you for sharing your honest feedback about your recent stay with us. We sincerely apologize for not meeting your expectations and for any inconveniences you experienced during your stay. Your insights are invaluable to us, and we take your comments seriously as we continually work to improve our services.
We regret the discomfort you encountered with the room sizes, beds, and bathroom facilities. Our intention is to provide a comfortable and enjoyable stay, and we're sorry this wasn't the case for you. We're also disappointed to hear about the issues with amenities and cleanliness. This is not up to our usual standards, and we will address this with our housekeeping team to ensure it doesn't happen in the future.
Regarding your experience in the restaurant, we appreciate your feedback about the staff's behavior and attentiveness. This is certainly not the impression we want to leave, and we'll make sure to provide additional training and guidance to our team.
We understand your decision not to return to our hotel and appreciate your honesty about your recommendation. We're genuinely sorry for any disappointment caused during your stay. If you have any additional details or concerns you'd like to discuss, please feel free to reach out to us directly.
Once again, we apologize for falling short of your expectations and thank you for bringing these matters to our attention. We hope you'll consider giving us another chance in the future to provide you with a better experience.
Best Regards,
Fatma Kutlucan
Guest Relations Manager
اجمل فندق اقمت فيها خدمته تقوف التصورات ساعيد الزيارة وان شاء الله احصل على سعر جيد الغرفه ذات اطلاله رائعه في البرد لايعمل المكيف افتح الشباك ستسمع اصوات الاسعاف والميدان. الافطار متنوع لن تستطيع مرور عليه جميعه من كبره الصالات وخدمة الغرف خمس نجوم قريب من كل شي وامن
Dear Ahmed, Thank you for choosing The Marmara Taksim Hotel during your 4-day stay in Istanbul. We're delighted to hear that you had a wonderful experience and found our service to meet your expectations. It's great to know that you enjoyed the beautiful view from your room and the varied breakfast offerings.
We apologize for any inconvenience you experienced with the air conditioner during the cold weather. Your feedback is important to us, and we will take steps to ensure that such issues are addressed for future stays.
Your compliments about our room service and the convenience of our location are truly appreciated. We're thrilled that you felt close to everything and safe during your time with us.
We look forward to welcoming you back in the future and hope to provide you with another excellent stay.
Best Regards,
Fatma Kutlucan
Guest Relations Manager
المطعم كان نضيف جدا والاشخاص هناك كانو ودودين جدا والمطعم نضيف انصحكم بالتجربه يوجد بالمطعم الكثير من الخدمات والكثير من الاصناف عاليه الجوده ولذيذه الطعم اشكركم علي حسن المعامله والاهتمام بالزبائن تحياتي
Dear Sunshine68303020443,
Thank you for your kind words and for sharing your positive experience at our restaurant. We're delighted to hear that you found the restaurant welcoming, the staff friendly, and the ambiance clean. It's wonderful that you enjoyed our wide range of services and high-quality, delicious offerings. Your recommendation means a lot to us, and we're pleased to have provided you with attentive service. We look forward to serving you again in the future and sending our warm greetings your way.
Best Regards,
Fatma Kutlucan
Guest Relations Manager
الاصدقاء الذين يعملون في مطعم متعاونون للغايه كانت الخدمه رائعه بادئ ذي بدء نود ان نشكر شهاب الدين بك الذي يعمل في مطعم ورئيسه عباس بك وحسن بك كل شي كان جيدا جدا في الافطار شكرا جزيلا لعائله مرمره مره اخرى نحن نفكر في عوده الي عائله مرمره شكرا جزيلا لكم علي كل شي
Dear Valued Guest,
Thank you for your kind words and for choosing The Marmara Taksim Hotel .We're delighted to hear about your positive experience with our restaurant staff. Your appreciation for the helpfulness and great service is truly valued. We'll make sure to pass along your gratitude to Sahabettin , Abbas ,and Hasan for their contributions to your stay. It's wonderful to know that you enjoyed our breakfast offerings as well. We're honored to have been a part of your memorable experience. We look forward to welcoming you back for another enjoyable stay.
Best Regards,
Fatma Kutlucan
Guest Relations Manager
