Dear Yaser Abdullah Mohammed Alsalahi:

Thank you very much for taking your time to complete the guest questionnaire following your recent visit to Doubletree by Hilton Istanbul Avcılar.

I regret to see that, we were not able to provide you, smooth and comfortable stay on your recent visit, so I apologize on behalf of our team. I would be very interested in receiving further details of your dissatisfactions to look into the points.

Regarding to your comments , we see that you could not have your deposit back.We are sorry for that issue. Not because of we did not give you back , the reason is you were not able to wait for receptionist to take their cash box. We have all records in our system that shows we are keeping your deposit after the exact day you checked out. You can receive your deposit anytime you would like if you can visit us.

For your kind information.

We hope that we will have the opportunity to welcome you back soon.

Sincerely,

Eylem Cetin Guzel
Guest Relations Supervisor
DoubleTree By Hilton Istanbul Avcilar