Dear Guest,

I would like to thank you for staying with us during your recent visit and for taking the time to send us your valuable comments. It is indeed a great pleasure to learn that you have enjoyed your stay and that our services have been satisfactory.
Grand Hyatt Istanbul staff takes pride in providing each guest with the highest level of care. Please be assured that your kind comments are shared with the team. Your appreciation is very motivating for them to continue the good work they are doing.

At the same time, your feedback on the room facilities are well noted and will be definitely considered in our further efforts to improve our hotel accommodation during the next renovation of our rooms.

I hope that your travels will bring you back to Istanbul again soon. We look forward to providing another excellent experience in the near future.

Kind regards,
General Manager

Dear Guest,

I would like to thank you for staying with us during your recent visit and for taking the time to send us your valuable comments.
We were more than pleased to hear that you enjoyed your stay and will certainly share your appreciation with all our employees.
At the same time, your feedback on the room facilities are well noted and will be definitely considered in our further efforts to improve our hotel accommodation during the next renovation of our rooms.
We look forward to welcome you back to Grand Hyatt Istanbul in the near future.

Kind regards,
General Manager

Dear Guest,
We do appreciate for sparing your precious time to share your feedback with us, and we are sorry to hear your dissatisfaction.
Kindly let me take this oppurtunity to give you information on standards and procedures. In regards to your early check-in request not being granted at 10:00 o'clock is due to full occupancy we have at this period. Since the check-out time is 12:00 and the check-in time is at 14:00. As you can imagine, when running at high occupancy; it leaves a small period of time to clean and update the guest rooms. We usually do try to honor our guests early check-in and late check-out requests if and when occupancy allows. As you have requested sea view room at the time of your reservation, my colleauges tried their best to prepare the room for you as soon as our guest checked out, since there was only one sea view room available.
In this light, we would like to thank you very much for your review and taking the time to share your experience with us on this platform.
I hope that your travels will bring you back to Istanbul again soon and it will be our pleasure to welcome you again as our guest.

Sincerely,

General Manager