We are truly saddened to realize that you were disappointed with your overall stay and that we were unable to demonstrate the level of service you unquestionably deserve to receive. We were further alarmed to notice that we could not address these issues during your stay and that we let you go in a negative note. Please accept our sincere apologies.
We view your feedback as a crucial opportunity to refresh and improve our services at all levels.
In this light, we would like to thank you very much for your review and taking the time to share your experience with us on this platform. We hope that you will visit us again and give us an opportunity to reverse your most recent negative experience into a wonderful one.