الفندق جيد ولكن الاضاءه قليله والاثاث قديم ولقد تم نسيان غرض في الغرفه وتم ارسال احد الاقرباء لاحضارة للاسف لم يجدو في الفندق وتم افادتنا بانه لايتم رمي الاغراض اما بالنسبه لموقع الفندق جيد والمعمله جيده. و الاكل جيد جدا سرعه ولباقة العاملين لايوجد اماكن للجلوس في في باحه الفندق اللوبي.
Dear Guest,
I would like to thank you for staying with us during your recent visit and for taking the time to send us your valuable comments.
We were more than pleased to hear that you enjoyed your stay and will certainly share your appreciation with all our employees.
Mr. Al Zarooni, after receiving your inquiry we have conducted a detailed research at our lost and found records regarding your items, regretfully we were not able to locate your belongings.
At the same time thank you for your feedback on lobby seating, I am pleased to inform you we do have many seating sofas available at our Lobby and at our Mezzanine floor for our guests comfort.
I hope that your travels will bring you back to Istanbul again soon and it will be our pleasure to welcome you again as our guest.
We look forward to welcome you back to Grand Hyatt Istanbul in the near future.
Kind regards,
General Manager
فندق رائع نظيف و آمن و الموظفين ودودين جدا قريب من شارع الاستقلال و غلطة بورت انصح بالفندق و بشدة كذلك ساوصي كل معارفي بزيارة الفندق و يمكنكم الحصول على سعر جيد اذا حجزتوا من الموقع مباشرة او عن طريق الاتصال بالفندق. سعدت بالاقامة هنا
Dear Guest,
I would like to thank you for staying with us during your recent visit and for taking the time to send us your valuable comments. It is indeed a great pleasure to learn that you have enjoyed your stay and that our services have been satisfactory.
Grand Hyatt Istanbul staff takes pride in providing each guest with the highest level of care. Please be assured that your kind comments are shared with the team. Your appreciation is very motivating for them to continue the good work they are doing.
I hope that your travels will bring you back to Istanbul again soon. We look forward to providing another excellent experience in the near future.
Kind regards,
General Manager
و اهم شي كان في شفاط ف الحمام
و الحلو ان مافي ازعاج ابدا
حتى عنوان الفندق قريب من تقسيم يمكن ١٠ الى ٧ دقايق مشي
و الموظفين ودودين وايد و تعاملهم جدا حلو
و اهم شي جهاز الي عند المدخل وايد الاسكيورتي عندهم عالي
Dear Guest,
I would like to thank you for staying with us during your recent visit and for taking the time to send us your valuable comments.
We were more than pleased to hear that you enjoyed your stay and will certainly share your appreciation with all our employees.
We look forward to welcome you back to Grand Hyatt Istanbul in the near future.
Kind regards,
General Manager
ننصح بتحسين الاستقبال و خدمات الغرف..عندما وصلت الفندق استوقفني موظف الاستقبال حوالي ساعة رغم اني وصلت متعبا من رحلة سفر طويلة الا ان سبب الاتيقاف كان لخطأ في ادخال موظف الفندق لاسمي في حرف واحد من اسمي رغم اني حجزت مسبقا عن طريق الشركة المضيفة برقم الفاوتشر..ثانيا خدمات الغرف لا تجدد تعبئة mini bar بالاطعمة و الاشربة كل يوم و عندما طلبت من الاستقبال ان يقوموا باخبار خدمات الغرف بالمشكلة تم تجاهل طلبي رغم الحاحي اكثر من مرة. اقامتي كانت خمسة ايام لم يقوموا بتعبئته الا مرة واحدة.
Dear Guest,
We are truly saddened to realize that you were disappointed with your overall stay and that we were unable to demonstrate the level of service you unquestionably deserve to receive. We were further alarmed to notice that we could not address these issues during your stay and that we let you go in a negative note. Please accept our sincere apologies.
We view your feedback as a crucial opportunity to refresh and improve our services at all levels.
In this light, we would like to thank you very much for your review and taking the time to share your experience with us on this platform. We hope that you will visit us again and give us an opportunity to reverse your most recent negative experience into a wonderful one.
Warmest Regards,
General Manager
الميزة الرئيسية هي المحافظة على المستوى العالي للخدمة والنظافة ومهنية طاقم العمل، حيث نزلت في الفندق عدة مرات منذ 2008 إلى الآن وفي كل مرة لم تكن لدي أي ملاحظة سلبية، ربما باستثناء بعض التصرفات الفردية/الشخصية النادرة وغير المقبولة من بعض الموظفين وغالبا تمت ملاحظة هذا التصرف من قبل موظف أخر وقدم اعتذاره عن الفندق وعن زميله. في زيارتي الأخير اجتمعت مع بعض الأقارب 9 أشخاص حضروا قبلي بيومين ونزلوا في 5 غرف وكانت تعليقات الجميع إيجابية.
Dear Guest,
I would like to thank you for staying with us during your recent visit and for taking the time to send us your valuable comments.
We were more than pleased to hear that you enjoyed your stay and will certainly share your appreciation with all our employees. Rest assured your feedback is immediately addressed to the concerned managers to attend to.
We look forward to welcome you back to Grand Hyatt Istanbul in the near future.
Kind regards,
General Manager
