Dear Guest,
Thank you for taking the time to provide us with your feedback regarding your recent 14-day stay at our hotel. We appreciate your detailed comments, both positive and concerning, as they assist us in making improvements to enhance the overall guest experience.
I sincerely apologize for any inconvenience you faced with the air conditioning during the cold season. We understand the importance of a comfortable environment, and I am glad to hear that our team, particularly Mr. Hussein at the reception, was able to resolve the issue for you. Your acknowledgment of his elegant approach is greatly appreciated, and I will be sure to pass on your kind words to him.
Our hotel collaborates with an external parking management company to ensure the security and smooth operation of our parking facilities.
It's heartening to hear that you found our rooms clean, our staff commendable, and the hotel's location convenient for families and close to tourist attractions. We take great pride in providing a positive experience for our guests, and your comments motivate us to continue our efforts to exceed expectations.
Thank you again for choosing our hotel for your extended stay, and we look forward to the opportunity to welcome you back in the future. If you have any further feedback or if there's anything else we can do to improve your future visits, please don't hesitate to let us know.
Kind Regards,
General Manager
