Dear Guest,
Thank you very much for choosing to stay at Hilton Istanbul Bosphorus and for taking the time to complete our guest questionnaire. We greatly appreciate feedback from our guests and constantly strive to achieve the highest quality standards.
Our aim is to provide our guests with memorable experiences and It was indeed a great pleasure to see your satisfaction regarding your stay.
Additionally, I wish to apologize for your dissatisfaction about the food. We as a hotel definitely had no intention of making any guests’ stay disappointing and please rest assured that your comments have been shared with our Executive Chef and our F&B Manager and the points have already been investigated and addressed.
As well we wish to inform you that we do not serve any Sushi at our main restaurant during the breakfast. However, you may enjoy sushi at our Dragon Restaurant,.
We place great value in your custom, and your continued relationship with Hilton Istanbul Bosphorus; I would be very happy to welcome you back.
Sincerely,
Tolga Aytan
Cluster Hotel Manager
Hilton Istanbul Bosphorus & Hilton ParkSA Istanbul