Dear Guest,

Thank you for choosing Hilton Istanbul Bosphorus.

Our aim is to provide our guests with memorable experiences and I wish to apologize for any shortcomings you encountered on your stay. Please be assured that this is not indicative of our usual standards.
We as a hotel definitely had no intention of making any guests’ stay disappointing and I have taken all notes, due to the fact that these are of great importance to us and allow us to monitor and improve our service continuously.
We will review all the facts with the staff involved to correct whatever is necessary to prevent this from happening again.

Thank you for the time you took to share your experience and I hope to welcome you back to Hilton Istanbul Bosphorus in the near future and be able to restore your faith.

Best regards,

Tolga Aytan
Hotel Manager
Hilton Istanbul Bosphorus

Dear Guest,

Thank you for sharing your experience on tripadvisor.

We are very happy to hear you had a wonderful stay and I am sure that all your suggestions will help other guests to enjoy even more their stay in Istanbul.

We look forward to welcome you back again soon.

Kind Regards,

Tolga Aytan
Hotel Manager
Hilton Istanbul Bosphorus

Dear Guest,

Thank you for sharing your experience on tripadvisor.

We are very happy to hear you had a wonderful stay and I am sure that all your suggestions will help other guests to enjoy even more their stay in Istanbul.

We look forward to welcome you back again soon.

Kind Regards,

Tolga Aytan
Cluster Hotel Manager
Hilton Istanbul Bosphorus & Hilton ParkSA Istanbul