Dear Guest,

Thank you very much for your recent stay at Hilton Istanbul Bosphorus and your valuable feedback.

It was a pleasure to read about your stay and I would like to inform you that we continuously carry out improvement plans including the redesigning of the rooms and maintenance works to ensure the comfort of our guests. While our hotel is a preferred choice of many travellers, these improvement plans will allow us to provide the very best hotel experience to our valued guests.

I look forward to having the pleasure of welcoming you back to make your stay even better in our hotel.

Best regards,

Tolga Aytan
Hotel Manager
Hilton Istanbul Bosphorus

Dear Guest,

Thank you very much for choosing to stay at Hilton Istanbul Bosphorus and for taking the time to share your comments about your recent stay. We greatly appreciate feedback from our guests and constantly strive to achieve the highest quality standards.

We place great value in your custom, and your continued relationship with Hilton Istanbul Bosphorus; and I would be very happy to welcome you back for all the good reasons.

Sincerely,

Tolga Aytan
Hotel Manager
Hilton Istanbul Bosphorus

Dear Guest,

Thank you for choosing Hilton Istanbul Bosphorus.

Our aim is to provide our guests with memorable experiences and I wish to apologize for any shortcomings you encountered on your stay. Please be assured that this is not indicative of our usual standards.
We as a hotel definitely had no intention of making any guests’ stay disappointing and I have taken all notes, due to the fact that these are of great importance to us and allow us to monitor and improve our service continuously.
We will review all the facts with the staff involved to correct whatever is necessary to prevent this from happening again.

Thank you for the time you took to share your experience and I hope to welcome you back to Hilton Istanbul Bosphorus in the near future and be able to restore your faith.

Best regards,

Tolga Aytan
Hotel Manager
Hilton Istanbul Bosphorus