Dear zoza a ,
We appreciate your honest review regarding your stay .
Your satisfaction is very important to us and we try hard to make sure all our guests have a rewarding experience at our hotel.
In terms of your comment about condition of the room and the impression of our front office team member's service particularly with the attitude provided , we would like to take the chance to offer our sincerest apologies for the disappointment experience you had.
Needles to say , your comments have been shared with related department heads and the raised issues are to be addressed accordingly , where possible.
We apologize for the inconvenience you faced with regards to the deposit . Please kindly be informed that , due to hotel procedure we have to get authorisation from guest credit card for their extra services. If they do not have credit card we can have deposit as cash. All ATM is available 24hrs.
That being said , we are overjoyed to hear you found the unique bosphorus view and the spacious garden that contains all the shades of green to your liking .
We are honored that you choose Hilton Istanbul Bosphorus,and we look forward to welcoming you again.
Yours sincerely ,
Hilton Istanbul Bosphorus