Dear Valued Guest 472nouram,

Thank you for taking the time to let us know about the circumstances regarding your recent stay. Your feedback is very important as we continuously strive to improve our facilities and services.

In light of your comment for the service you have received from our Front Office Team, We are sorry to hear that we have failed to make you feel as a valued guest and assure you that We will be discussing this matter with the related team members and their Head of Department to prevent any re-occurrence. As we value every single comment and opinion of our valuable guests, we would like to discuss your points regarding the inconveniences mentioned with you in more detail at your convenience . If you send us more details, We would highly appreciate your comments.

We truly hope to have the chance to welcome you back , assuring our best service and attention which would turn your recent experience around .

Kindest regards ,

Tolga Aytan
Hotel Manager
Hilton Istanbul Bosphorus

Dear Guest,

Thank you for sharing your feedback on tripadvisor after your stay at Hilton Istanbul Bosphorus.

Comments like yours motivate us and we are very glad to know we were able to make your stay a memorable one.

My team and me; we all look forward to have the chance to welcome you back again.

Kindest regards,

Tolga Aytan
Hotel Manager

Dear Valued Guest mu_ab33,

First of all We want to thank you for your loyalty to Hilton Istanbul Bosphorus and for taking your time to review your last stay.

Thank you also for your special recognition in regards to the helpfulness and kindness of our team members you have mentioned, it seems that the friendly atmosphere has always made you feel welcomed.

We place great value in your custom, and your continued relationship with Hilton Istanbul Bosphorus; and we would be very happy to welcome you back for all the good reasons.

Sincerely,

Tolga Aytan
Hotel Manager
Hilton Istanbul Bosphorus