Dear Valued Guest 472nouram,
Thank you for taking the time to let us know about the circumstances regarding your recent stay. Your feedback is very important as we continuously strive to improve our facilities and services.
In light of your comment for the service you have received from our Front Office Team, We are sorry to hear that we have failed to make you feel as a valued guest and assure you that We will be discussing this matter with the related team members and their Head of Department to prevent any re-occurrence. As we value every single comment and opinion of our valuable guests, we would like to discuss your points regarding the inconveniences mentioned with you in more detail at your convenience . If you send us more details, We would highly appreciate your comments.
We truly hope to have the chance to welcome you back , assuring our best service and attention which would turn your recent experience around .
Kindest regards ,
Hilton Istanbul Bosphorus