موظفين الاستقبال و خدمة الغرف و الافطار و موقع الفندق رائع جدا بالنسبة لتقسييم و نظافة الغرف و التدفئة المتوفر في جميع الارجاء بالاضافة للانترنت القوي في جميع مرافق الفندق يشعرك بالراحة و ابتسامة الموظفين تكفيالمزيد
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اقامة جميله قضيتها مع عائلتي و اشكر موظفة الاستقبال تشاكه اتوقع اسمها الاستقبال بن جميل و متفهم و الانجليزيه مالتها ممتاز واحب اشكر موظف البوفيه محمت اقامة محترمه جدا جميل الفندق صراحه
Dear Valued Guest Yousef J,
Thank you for taking a moment to share your experience.
We are glad you were pleased with our service and had a comfortable stay.
Your satisfaction is very important to us, and we try hard to make sure all our guests have a rewarding experience at our hotel.
We look forward to welcoming you back to our hotel in the not too distant future.
Sincerely,
Tolga Aytan
Hotel Manager
Hilton Istanbul Bosphorus
استمتعت بالاقامة كثير
شكراً لادارة الفندق واخص الاخ يوسف
رغم تعب السفر والتسوق الا اني استمتعت بالفندق من واحه ونظافة والموقع
سافرت كثير من الدول واهتم في التعليق والتقييم عندما ابحث عن الفنادق ولقيت ان فندكم اثبت انه يستحق اعلى تقييم
Dear Valued Guest albogomi,
Thank you for your kind words and 5-star rating.
We take great pride in providing our guests with an unforgettable luxury experience, and it is a real treat to see that you were impressed with the service received. Our guests' satisfaction is very important to us, and we try hard to make sure all our guests have a rewarding experience at our hotel.
Thank you for your kind words and please come back soon for all the good reasons.
Kind regards ,
Tolga Aytan
Hotel Manager
Hilton Istanbul Bosphorus
الفندق جدا جدا رائع والطاقم جدا رائع خصوصا الاستاذ يوسف وقونيش الذي كان استقبالهم جدا رائع وتعاملهم جدا رائع والمكان خيالي ويوجد.مطهم هندي وقهوة على التيراس والحدائق المتزاجده في الفندق اكثر من رائعه باختصار الفندق من اجمل فنادق اسطنبول
Dear Valued Guest Farraj1978,
First of all We want to thank you for your loyalty to Hilton Istanbul Bosphorus and for taking your time to review your last stay.
Thank you also for your special recognition in regards to the helpfulness and kindness of our team members you have mentioned, it seems that the friendly atmosphere has always made you feel welcomed.
We place great value in your custom, and your continued relationship with Hilton Istanbul Bosphorus; and we would be very happy to welcome you back for all the good reasons.
Sincerely,
Tolga Aytan
Hotel Manager
Hilton Istanbul Bosphorus
اسوء فندق سكنته في اسطنبول لا يصلح للعائلات الخدمه سيئه الفندق ازعاج تعامل الاستقبال سيء اخر يوم اروح افطر تحت ارجع يسكرون الكرت عشان اخر يوم ولما طلبت منهم يعطوني كرت ثاني طلبو مني اوقف فالطابور مع ناس بيسون جك ان وجك اوت وكل واحد يطول معاه وانا انطر بس عشان يعطوني كرت ثاني
Dear Valued Guest 472nouram,
Thank you for taking the time to let us know about the circumstances regarding your recent stay. Your feedback is very important as we continuously strive to improve our facilities and services.
In light of your comment for the service you have received from our Front Office Team, We are sorry to hear that we have failed to make you feel as a valued guest and assure you that We will be discussing this matter with the related team members and their Head of Department to prevent any re-occurrence. As we value every single comment and opinion of our valuable guests, we would like to discuss your points regarding the inconveniences mentioned with you in more detail at your convenience . If you send us more details, We would highly appreciate your comments.
We truly hope to have the chance to welcome you back , assuring our best service and attention which would turn your recent experience around .
Kindest regards ,
Tolga Aytan
Hotel Manager
Hilton Istanbul Bosphorus
الفندق هيلتون البسفور ممتاز وراقي وقمه بالروعه وتعامل الموظفين جداً ممتاز وراقي وخاصه الموظف أحمد رجل محترم اتمنى ان الموظفين يقتدون بهذا الرجل ويعطيه الف عافيه ، انا تعاملت مع فنادق في تركيا بس نفس تعاملكم مارأيت فوق الممتاز
Dear Guest,
Thank you for sharing your feedback on tripadvisor after your stay at Hilton Istanbul Bosphorus.
Comments like yours motivate us and we are very glad to know we were able to make your stay a memorable one.
My team and me; we all look forward to have the chance to welcome you back again.
Kindest regards,
Tolga Aytan
Hotel Manager
