Dear mrbatt3,

I appreciate your time in providing us detailed feedback and we sincerely apologize for the disappointment you encountered during your visit.

Our aim is to provide our guests with memorable experiences and we wish to apologize for any shortcomings you encountered on your stay. Please be assured that this is not indicative of our usual standards.
We as a hotel definitely had no intention of making any guest’s stay disappointing and will review all the facts with the staff involved to correct whatever is necessary to prevent issues from the same nature to occur again.

In the meantime, I want you to know that I am personally investigating your complaint. Please may I request you to forward me your email address so that I can address all your concern.

I look forward to hearing from you and I also sincerely hope that your negative experience will not deter you from staying with us again when you can be assured of our best intentions at all times.

Sincerely,
Andreas Jersabeck
General Manager

Dear beni b,

Thank you for your positive review on Trip Advisor and I was happy to read that you had a great experience with us!.

Once again thank you for choosing to stay at the Conrad Istanbul Bosphorus. It has been our joy and privilege to serve you and we look forward to welcoming you back again in the near future.

With kind regards,
Andreas Jersabeck
General Manager

Dear Essa D,

Thank you very much for your kind words about our hotel and our team members. I am delighted to hear you had such great time at Conrad İstanbul Bosphorus.

We will be looking forward to welcoming you back in the near future.

Best Regards,
Andreas Jersabeck
General Manager