Dear khaledmohammeda2017,
It's my deep regret to hear that your expectations were not met during your stay, neither the standards and comfort promised delivered were below your expectations in receving the room expected on time. Our highest business volume was not an excuse. To restore your confidence and if you may afford the time, I would like to discuss your concerns. You may reach me at +90 212 334 4444
Sincerely,
Gulderen Budak
Director of Operations