Thank you for taking the time to express your concerns about your stay on Tripadvisor at our hotel.
The Movenpick Istanbul is well known for our customer care, service, and satisfaction. We are very sorry to hear of the disappointing experience you had related your room. When I checked your reservation, your bad type was twin bed and there was not a note related your bed type request. On your check in date unfortunately we did not have any king size bad available, therefore we could not offer it to you.
We hope that this experience has not spoiled your image of our fine hotel. We appreciate your continued patronage and we would honor the opportunity to service you again in the future. Please contact us directly related your request, we will do our best for you.