Dear Guest,

Thank you for taking the time to share your review regarding your recent stay with us.

We were concerned to read that you encountered a challenge while staying at the Renaissance Istanbul Polat Bosphorus Hotel. We highly value our guest comments and consider them as one of our best opportunity in order to increase our quality of service and product. Please accept our apology for not meeting some of your expectations during your stay.

We would like to restore your faith in the hotel and hope to have the opportunity of welcoming you back at the Renaissance Istanbul Polat Bosphorus Hotel in the near future.

Aytekin Karayaka – General Manager

Dear Guest,

Thank you very much for sharing your valuable comments on TripAdvisor regarding to your stay.

We are thrilled that you enjoyed our location which is very convenient for both leisure and business travelers.

We are delighted to read that the Hotel and the amenities exceeded your expectations. Our highest priority is to provide our guest a memorable stay.

We also would like to enlighten that due to the hotel procedures the check-out time is 12 O’clock, However, depends on the availability of the rooms we are happy to assist our guests with a late check-out.

It was a great pleasure to serve you and we are looking forward to welcome you back in the nearest future.

Aytekin Karayaka – General Manager

Dear Guest,

Thank you very much for sharing this post regarding your stay.
I'm delighted to read that you had a pleasant time with us during your trip . You can be assured that we will continue to work hard to find the way to hearts of our guests.

We look forward to being your host again during your future trips to Istanbul.

Best Regards,
Anil Boydas Tinaz – General Manager