Dear Guest,
We truly appreciate your comments. Guest feedback is very important to us because it is the best way to know how we should focus our efforts for continuous improvement.
I am grateful for your compliments towards our staff, whose kindness and helpfulness is one of our hotel's greatest strengths. Thank you for pointing out the beauty and comfort of our newly refurbished accommodations designed to make our guests' stay as comfortable as possible with design furniture and the latest technology, being fully aware that an attractive accommodation plays a key role to our guests' overall holiday experience, we are therefore very pleased to read that you were satisfied with yours. We hope to see you soon so we may welcome you with our best smile and make you feel at home.
Sincerely,

The Barceló Istanbul Team

Dear Mr Badr,

Firstly we thank you for making our Barceló your choice hotel for a second visit to Istanbul, although we regret that we fell a little short of your expectations this time around.

We however understand reading your review that apparently you were not properly informed about our hotel’s services upon your arrival and would like to take the opportunity to point out that a full description of our services is available on our website; as you will see the extra charge for the early check in at 10:00 am, as our check in time is at 14:00.

We regret hearing that the service provided at reception fell short of your expectations as the entire team put a lot of effort to maintain the highest standards of service for our guests to fully enjoy their experience among us.

We hope this does not deter you from staying with us again and look forward to welcoming you back to our hotel in the near future for a more positive experience, as it should be.

Cordially,
The Management