Dear Mr. ALMARZOOQI,
Thank you for taking the time to review our hotel.
We are sorry to hear about your less than positive experience among us and the issues you had. Please accept our sincere apologies. Your feedback will be shared with our Maintenance & IT Manager to correct these isolated issues moving forward.
Thank you again for your visit and constructive critics; our primary goal is to assure our guests feel comfortable and fully enjoy their visits; we are eager to regain your confidence during another occasion if you give us that chance again.
Barceló Istanbul Hotel Team