Dear noureyaha2023,
Thank you very much for taking the time to share your experiences.
We appreciate your positive comments regarding your past stay at our hotel.
With regards to your comments on the bed, I would like to inform you that this is not the standard of service we aim to provide at our property. And we are going to inform related department to take necessary actions.
I am hoping that we will have another opportunity to welcome you back and show you that we can do better. Please do not hesitate to contact with us and we will make the necessary arrangements for you.
Best regards,
Rainer Gieringer
General Manager