Dear Guest,
Thank you for your feedback and for taking the time to tell us about your positive experience.
I was delighted to learn that you enjoyed your stay . We look forward to making your next stay another amazing Radisson Blu experience!
Regards and best wishes,
Rob Kucera
General Manager

Dear Ahmed,
First of all, thank you so much for letting us know about your recent experience in our hotel.
We sincerely apologise for the lapse in our usually high standards of service with regards to your room cleaning; I would like to assure you that your experience is not reflective of our usual standards.
Please be assured that all related departments have already been informed about the issues you raised to ensure no similar lapse in standards recurs. Thank you for giving us the chance to review and improve our service levels accordantly.
We would be very happy to have the opportunity to welcome you back to our hotel and hope you will give us a chance to show you our service philosophy and make up for the inconvenience caused on this occasion.
Rob Kucera
General Manager