Dear Valued Guest,
Thank you for sharing your comments with us regarding your recent stay at Sura Hagia Sophia. We do value feedback from our customers as it is the only way we can truly improve our offering. We were extremely sorry to learn that we did not completely meet your expectations. Rest assured, we will be discussing your comments with our management team, and I can only apologize for any inconvenience. We are committed to providing the very highest standards of service to our guests and we are sorry you did experience this during your time with us. We do hope you will return to Sura Hagia Sophia in the future so that we can have another opportunity to deliver to you a truly memorable Sura Hotels experience.