Dear, Tariq Alkhlaifat,
We have to admit that all of us were disheartened to read you review. With all respect that we feel for our guests we cannot believe that someone can write such untruthful review. As you can check on the photo which was uploaded by yourself, you can see that middle watch behind reception desk shows Istanbul time. That watch is showing 10.45 am time. As you appeared with sleepy kids we reacted immediately to clean your room as soon as possible in order not to keep you waiting in the lobby. Normally, our check-in time is at 14:00 o'clock but you checked in at 11:30 a.m. Despite we did your check in two and half hours before our check in time, you stayed displeased. We do not understand why? We truly hope next time you will be much more honest during writing a review because people reading this reviews are making picture about our hotel, and we would like that picture of us to be based on true experiences. We wish you a rest of the stay nice and comfortable.