Dear Talal A,

Thank you for choosing to stay with us and for taking the time to share your comments regarding your recent visit. Your comments are indeed helpful for our entire team thus encourage us to further improve our services.

However I am dismayed to learn about the inconvenience experienced at the reception during your stay. I wish we have been informed thus have the opportunity to resolve the matter for your satisfaction during your stay. You may trust, this has been an unfortunate occasion which surely does not represent how we intend to serve our guests. Please be assured that genuine and friendly service is what we always strive for and we will take every action thus extend further training to avoid similar situations.

Along with my most sincere regrets I would to kindly offer you my personal support if you may need any assistance in the future. I indeed wish to welcome you back in the future with another opportunity for creating better memories.

Sincerely yours,

Funda BEZİRCİLİOĞLU
General Manager

Dear malikss2019,

Thank you for choosing Wyndham Grand İstanbul Levent and for taking the time to share your comments regarding your recent stay at our hotel.

First and foremost, your kind words describing our team members as ‘great staff’ are indeed appreciated. We always take the pride in excellent guest service and your satisfaction surely motivates us further to achieve this purpose. I am also glad to understand that you have enjoyed our convenient location at the heart of the city. Living at close proximity to all major attractions of our sophisticated city and having direct Metro access surely provides great advantage to all our guests, business or leisure.

On the other hand I am surprised to learn about the discomfort experienced with the comfort of bed and the light isolation of curtains. Please trust that these subjects are indeed our strong points which we frequently receive appreciation from our guests and I am sure we may have the opportunity to resolve these to your satisfaction only if we were informed during your stay.

Once again thank you for your stay and I sincerely hope that we will find another opportunity to prove our impeccable service standards and create better memories. I also humbly offer my personal assistance as our team members will stay dedicated towards your comfort and well-being.

Kind Regards,

Funda BEZİRCİLİOĞLU
General Manager

Dear drmm2009,

First and foremost I would like to thank you very much for giving us the honor of your visit and please trust that our entire team continuously strives to ensure your comfort and well-being.

However, depending on your evaluation, I am dismayed to realize that your experience was not up to your expectations and I wish we had to opportunity to learn about the reasons thus take corrective action during your visit. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. I have shared your feedback with the appropriate hotel team to ensure that this was an isolated issue that is corrected moving forward.

Along with my most sincere regrets, I would like to kindly offer you my personal support if you may need any assistance in the future. I indeed wish to welcome you back in the future with another opportunity for creating better memories.

Sincerely,

Funda BEZİRCİLİOĞLU
General Manager