Dear Megren1111,

We would like to offer our deepest apologies for the trouble you had to experience in our restaurant because of your recent visit with us was not up to par. As you may know providing the highest level of hospitality is our number one priority and hearing we have fallen below that standard is something we like to address immediately.

We appreciate that you understand that mistakes could happen despite the numerous checks and measures. Please be assured that this type of situation will never happen again. We have put new procedures in place as of today that will ensure that any customer will not experience similar situations.

We look forward to welcome you again at Sunset in the near future,

Kind Regards,
Ebru Tansever