Dear our Guest,
Thank you for having taken the time to complete our guest survey following your recent stay at Burgu Arjaan by Rotana.
I am unhappy to read you were generally dissatisfied, and concerned that you gave a lower rating for overall experience with us. Any additional comments you could provide are highly appreciated to aid us in our quest to provide the utmost in comfort for our guests.
We do hope that you will consider us again for your future accommodation needs.
Sincerely,
Hakan Bakir
General Manager