Dear fadyaha,

First of all thank you very much for your wonderful comment regarding your stays in our hotel. To create a regular guests are very important for us, highly appreciated for sharing your feelings on online. We are so glad to know that you liked our comfortable, spacious and view of room.

Definitely we are looking forward to having a pleasure of welcoming you to our hotel again.

Sincerely yours,
Guest Relations Manager
Begüm Girgin

Dear halit63,

Thank you for staying at Crowne Plaza İstanbul Florya. We appreciate you taking your time to write this review and share your feedback. We are sorry to learn of the unpleasant experience and we wish to apologize for the disappointing experience with our services during your recent stay. Your feedback is very valuable for us to improve and maintain the high service standard that we are known for. Your comprehensive feedback has been shared with the department heads of the concerned areas to prevent similar issues from occurring in the future.

Once more I would like to thank you for preferring our hotel on behalf of our team and looking forward to welcome you again.

Sincerely yours,
Begüm Girgin
Guest Relations Manager

Dear Jassim222,

Thank you for taking the time to share your feedback on your recent stay. We are delighted to learn that you liked our ideal location near Marmaray sea, comfortable room and amazing breakfast with our friendly staff. However, we are sorry to learn of your disappointment regarding the cleaning service and it is already shared to relevant department. Please accept our apologies for a less than satisfactory experience on this occasion. We hope to have the opportunity to welcome you back to one of our hotels for a more positive overall experience.

Best regards,
Begüm Girgin
Guest Relations Manager