Dear166mahas,

Thank you for going through the trouble to write to us about your experience. We sincerely apologize for the frustration you have encountered upon your last visit. Further to receiving your review, we conducted an internal investigation for more details surrounding your issue. Please rest assured that the corrective actions have been taken internally in order to prevent such incident from further occurrence.

Thank you for accepting to meet with us last Monday and for your valuable time to tell us again about your experience. Rest assured that this is an isolated case of misunderstanding and not the usual service that Fairmont Amman has always been known for. I do hope that the inconvenience you have experienced will not prevent you from considering visiting out hotel again and that you will afford us a second chance to redeem your faith in Fairmont Amman.

We look forward to your next visit to show you our way of doing things at Fairmont Amman.

Sincerely,

Khaled Al Jamal
General Manager

Ahmadamman_1 عزيزي

.نود أن نشكركم على وقتكم لتقييم تجربتكم في فيرمونت عمان خلال زيارتكم الاخيرة, كما يسعدنا معرفة أنكم استمتعتم بالوقت الذي قضيتموه معنا

.نود أن نعلمكم بأننا نسعى جاھدين دائما لتوفیر خدمة ممیزة لكل ضیف وبالتالى ملاحظتكم مھمة جدا

وتقبلوا منا خالص الشكرعلى تعليقكم الرائع عن مستوى الخدمات والنظافة والاكل وخاصة مجاملتكم الرقيقة لكل من احمد حواري وهاشم من قسم الاستقبال

مع تمنياتنا بان نرحب بكم مرات أخرى بفندقنا فى القريب العاجل

مع خالص الشكر و التقدير

خالد الجمل
المدير العام