Dear J3249JFsaifa,
Thank you so much for taking the time to rate your visit to our hotel. We would highly appreciate it if you could highlighting the areas you were dissatisfied with. Therefore, if you can send your contact information to info.cpamman@ihg.com in order to arrange a time to speak and know more details.
Furthermore, your feedback will help better enhance our services rendered. We hope you will give us another opportunity and honor us with a return visit.
In True Hospitality,
Mohannad Malallah
Front Office Manager