Dear Valued Guest,
We are deeply sorry for any inconvenience or dissatisfaction you may have experienced during your stay with us. At Geneva Hotel-Amman, we strive to provide the highest level of service and amenities to all our guests, and we are disappointed that we were unable to meet your expectations on this occasion.
Please accept our sincerest apologies and know that we are taking steps to address the issue and prevent it from occurring again in the future. We value your business and hope that you will give us the opportunity to better serve you in the future.
If you would like to discuss this matter further, please don’t hesitate to contact us.
Sincerely
Ahmad Qandeel
Reservation Manager