الاقامة السابقه في مبنى ٤ كانت رائعة وحفاوة الاستقبال والمغادرة جعلوني اختار الفندق مره اخرى ولكن هذه المره لم تكن بالمستوى المطلوب حيث ان احراءات الدخول اخذت الكثير من الوقت حيث انني سبق وعملت اجراء الدخول اون لاين الى جانب الازعاج المستمر ليلاً الى ساعات متأخرة بسبب تجمعات الشباب عند اشارة i love JO
Dear Sara A,
We truly appreciate your feedback about your recent stay at The Boulevard Arjaan by Rotana. We are sorry to learn your dissatisfaction of the noisy area around the hotel and that our windows would not totally prevent the sounds as the local night life is indeed vibrant, especially on weekends, which is part of what attracts many of our guest.
kindly note that we do offer quieter rooms that can be reserved upon request.
Please accept our apologies for all the inconvenience you have had, hoping that your future stays would be more relaxing and our services will exceed your expectations.
Thank you for staying with us and looking forward to welcoming you back soon.
Kind regards,
Imad Zaboura
General Manager
1. يجب وضع أكياس في سلات القمامة . 2. لا يوجد بربيش (هوز) في التواليت (الحمام) . 3. منطقة العصائر والماء الأفضل أن تكون بجانب منطقة البوفيه . 4. كرت الغرف على الأقل إعطاء عدد أثنين من الكروت لكل غرفه .
Dear 892hudaa,
Thank you very much for staying at The Boulevard Arjaan by Rotana and for completing our guest survey.
We really appreciate your feedback which will assist us to continuously strive to improve our services and facilities. All your remarks are well received and we will address all the points to concerned departments.
We do hope to welcome you back in the near future and having the pleasure of serving you again.
Yours sincerely,
Imad Zaboura
General Manager
فندق جميل ولكن تحتاج الى الذهاب الى مباني اخرى للنادي او المسبح، الديكور الغلق امام النوافذ افسد جمال الاطلالة
الاجنحة افضل كون بها شرفة لمن اراد الاستمتاع بالبوليفارد، الافطار بالامكان ان يكون افضل مما هو عليه
Dear T7899KZmohammeda,
Greetings from The Boulevard Arjaan by Rotana, thank you very much for taking the time to write your review, we really appreciate your contribution.
Your comments and suggestions will all be taken into consideration and we will work to improve our services to always exceed your expectations.
Look forward to welcoming you to The Boulevard Arjaan by Rotana soon!
Kind regards,
Imad Zaboura
General Manager
تكررت إقامتي في الفندق وفِي كل مرة أشعر بالطمأنينة والإرتياح وأستمتع بالبوليفارد والمقاهي والمطاعم الموجودة فيه وبالقرب منه وكذلك الخدمات مثل مكائن الصرف ومحلات الصرافة ومول العبدلي والمطاعم والصيدليات
Dear abdulazizaT5880QP,
Thank you for staying with us again, we appreciate your loyalty and your continued trust in our hotel and our staff.
We hope to see you again very soon at The Boulevard Arjaan by Rotana.
Kind Regards,
Imad Zaboura
General Manager
باب الغرفة لا يغلق
موظف الاستقبال يقوم بتجاهل وضع وصل الدفع في ظرف
موظف الاستقبال لم يقم بإعطائي فاتورة الإقامة
قمت بحجز غرفة بسرير كينج ولكن الموظف يعطيني غرفة بسريرين ( بدل من أن يقوم مثلاً بترقية الحجز علماً بأن الفندق فاضي)
Dear Ali B,
We truly appreciate your feedback about your recent stay at The Boulevard Arjaan by Rotana.
While we wish you had a better experience, it is feedback like this that we learn from and use to improve. We do apologies for the shortfalls you have experienced in our service as this is not a true reflection of the standards we wish to impart to our guests.
Kindly note that we took your comments and notes into considerations, and the necessary corrective actions will be taken.
We do hope that you will give us another chance to prove ourselves in providing you a truly treasured experience.
Kind regards,
Imad Zaboura
