Dear Khalid A,

I would like to extend my gratitude for the comments that you have left us regarding your recent stay at The Boulevard Arjaan by Rotana.
Our main goal is to provide our full and undivided attention to all our guests, in order for them to have a unique and memorable experience.
I am also very delighted to pass on your comments to our colleagues as they will be thrilled to know your stay was enjoyable.

We hope your next stay with us will be as memorable.

Warmest regards,

Imad Zaboura
General Manager

Dear sbelja312124,

Warmest greetings from The Boulevard Arjaan by Rotana.

I would like to start by thanking you for your time in sharing your recent experience at the hotel.

Please accept my sincere apologies for the inconvenience that you encountered during your stay and the way you felt you were treated. Please rest assure that we praise ourselves on delivering the best service to all our guests and patrons, and I have addressed this comment with the concerned department in order to prevent re-occurrence in the future.

Again, I would like to thank you for sharing your feedback as it offers us an opportunity to improve our service delivery; the inconvenience that you have encountered is not in any way representative of our service level.

Regards,
Imad Zaboura
General Manager

Dear Good W,

Thank you very much for staying at The Boulevard Arjaan by Rotana.
We really appreciate your feedback which will assist us to continuously strive to improve our services and facilities. All your remarks are well received and we will address all the points to concerned departments.

We do hope to welcome you back in the near future and having the pleasure of serving you again.

Yours sincerely,

Imad Zaboura
General Manager