Short version :I stayed in a 3 stars hotel which are better.
Long version :
1) I booked 4 rooms for 8 days for my family and me and all didn't have wifi connection or 1 bar with really slow connection. I called them for more than 10 times in the first 3 days asking to solve it but for nothing, after that I just gave up.
2) Rooms and room service are considered good if it was 3 star hotel.
3) So few choices for breakfast. Twice the veggies were rotten but served, which made me suspect the freshness of the whole breakfast.
4) The staff especially security guards win the competition, can't list all the situations that occurred with them but:
-I was entering the restaurant for breakfast after a lady already checked if it is included with my booking. A security guard was playing with his phone, put it aside while I was entering and start yelling at me and asking where I was going at the top of his sound.
- My father (70 year old) asked the doorman in front of the hotel where he can find a taxi to go to Jeddah city, he said that he can provide one but asked for 100 riyals extra than the usual price. When my father declined and just asked him to tell him where he can just find a regular taxi, the doorman started to be...Short version :I stayed in a 3 stars hotel which are better.
Long version :
1) I booked 4 rooms for 8 days for my family and me and all didn't have wifi connection or 1 bar with really slow connection. I called them for more than 10 times in the first 3 days asking to solve it but for nothing, after that I just gave up.
2) Rooms and room service are considered good if it was 3 star hotel.
3) So few choices for breakfast. Twice the veggies were rotten but served, which made me suspect the freshness of the whole breakfast.
4) The staff especially security guards win the competition, can't list all the situations that occurred with them but:
-I was entering the restaurant for breakfast after a lady already checked if it is included with my booking. A security guard was playing with his phone, put it aside while I was entering and start yelling at me and asking where I was going at the top of his sound.
- My father (70 year old) asked the doorman in front of the hotel where he can find a taxi to go to Jeddah city, he said that he can provide one but asked for 100 riyals extra than the usual price. When my father declined and just asked him to tell him where he can just find a regular taxi, the doorman started to be rude and yelling at my father to leave.
- I was entering the hote and the security guard asked me if I am staying at the hotel and I said yes. Then he repeated the question asking are you sure you are staying here and I said yes again, the he very rudly asked me to show him my room key. And lot more.
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5) I went to the manger after to tell him all the problem, his reply was I am busy just give me your room number and I will call you. Of course he didn't.
You can find several hotel in the same tower which I am sure are much better.
النسخة القصيرة : مكثت في فنادق 3 نجوم أفضل منه. النسخة الطويلة: 1) حجزت 4 غرف لمدة 8 أيام لعائلتي وأنا ولم يكن لديهم جميعًا اتصال wifi أو شريط واحد باتصال بطيء جدا. اتصلت بهم لأكثر من 10 مرات في الأيام الثلاثة الأولى طالبًا حلها ولكن بدون مقابل ، لقد توقفت و فقظت الامل بعد ذلك. 2) تعتبر الغرف وخدمة الغرف جيدة إذا كان الفندق 3 نجوم. 3) خيارات قليلة جدًا لتناول الإفطار. كانت الخضار فاسدة مرتين ولكن تم تقديمها ، مما جعلني أشك في الإفطار بأكمله. 4) يفوز الموظفون وخاصة حراس الأمن بالمسابقة ، ولا يمكنني ذكر جميع المواقف التي حدثت معهم ولكن: - كنت أدخل المطعم لتناول الإفطار بعد أن قامت سيدة بالتحقق مما إذا كان مشمولاً بحجزي. كان أحد الحراس يلعب بهاتفه ، فوضعه جانبًا أثناء دخولي بدأ بالصراخ في وجهي وسألني إلى أين كنت ذاهبًا بأعلى صوته. - والدي (70 سنة) سأل البواب أمام الفندق اين يمكنه أن يجد تاكسي للذهاب إلى مدينة جدة فقال إنه يستطيع توفير واحدة لكنه طلب 100 ريال زيادة عن السعر المعتاد. عندما رفض والدي وطلب منه فقط أن يخبره أين يمكنه العثور على سيارة أجرة عادية ، بدأ البواب في التصرف بفظاظة ويصرخ في والدي ليغادر. - كنت أدخل الفندق وسألني حارس الأمن إذا كنت مقيمًا في الفندق وقلت نعم. ثم كرر السؤال المطروح ، هل أنت متأكد من أنك مقيم هنا وقلت نعم مرة أخرى ، طلب مني بوقاحة أن أريه مفتاح غرفتي. وغير ذلك الكثير. 5) ذهبت إلى المدير لكي أخبره بكل المشكلة ، وكان رده أنني مشغول فقط أعطني رقم غرفتك وسأتصل بك. بالطبع لم يفعل. يمكنك أن تجد عدة فنادق في نفس البرج وأنا متأكد من أنها أفضل بكثيرالمزيد
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