Dear Guest,
Thank you for reviewing your stay with us.
We're disheartened to learn that you had happen to endure this inconvenience and thank you for bringing these instances to our kind attention.
Henceforth, we would definitely work on fixing these inconveniences as our priority is to reach our valued guests’ maximum satisfaction. We trust that you wouldn't distance yourself from choosing Sheraton Makkah Jabal Al Kaaba Hotel as your preferred destination of stay on your next visit to the holy city.