Dear ama314,
Greetings from Conrad Makkah!
Thank you for taking the time to write a review about your recent stay at our hotel. We appreciate your feedback, and we’re very sorry you were unhappy with the condition of your guest room. Guest feedback is incredibly important to us. We are taking your comments into consideration as we take the steps necessary to make it right for you and our future guests. On the other hand, we appreciate your nice comments about the Front Desk team and the services.
We appreciate you alerting us to this issue and we hope you will give us a second chance if you return to our hotel.
Best regards,