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Greetings from Conrad Makkah!

I would like to thank you for taking the time to share your review of your recent stay with us here at Conrad Makkah Jabal Omar and rate us five out of five.

Our aim to deliver high levels of hospitality for each and every guest and Mr. Faisal-Night Manager and Amjad-Guest Relation Officer has received your kind mention graciously.

We do hope we may have the pleasure of welcoming you back for a future visit.

Best regards,
Yuda Laksana
Guest Relations Manager

Dear maha a,

Warmest greetings from Conrad Makkah!

Thank you for staying with Conrad and for being able to share your feedback here at TripAdvisor. We are all delighted to hear you had a great stay with us, and you found our staffs are very helpful and great variety of breakfast spread at Al Mearaj restaurant.

We look forward to welcoming you back in the near future.

Best regards,
Yuda Laksana
Guest Relations Manager

Dear ama314,

Greetings from Conrad Makkah!

Thank you for taking the time to write a review about your recent stay at our hotel. We appreciate your feedback, and we’re very sorry you were unhappy with the condition of your guest room. Guest feedback is incredibly important to us. We are taking your comments into consideration as we take the steps necessary to make it right for you and our future guests. On the other hand, we appreciate your nice comments about the Front Desk team and the services.

We appreciate you alerting us to this issue and we hope you will give us a second chance if you return to our hotel.

Best regards,