Dear Mr. YA3E,
We thank you for taking the time to share your kind review and glad to know you had a satisfying stay at Crowne Plaza Riyadh Palace. We are delighted to have met your expectations in terms of location and other services. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience.
We are sorry to hear that we didn't meet your expectation referring with our rate. I shared your thoughts with our local management for their reference. I am confident that they will use this as a material as we continue to work for higher guests' satisfaction.
We always aim to improve on standards at all times and the level of service we offer to our guests.
Again, we thank you for staying at Crowne Plaza Riyadh Palace. We look forward to welcoming you again.