Dear Valued Guest,
Thank you for taking the time to share your comments concerning your stay with us.
We are sorry that your experience did not meet your expectations and on behalf of the Hotel Team, we would like to apologize for any inconvenience we may have caused you. The services we provide play an essential role in making our guests’ visit memorable and although it is not pleasant to hear that we did not meet your expectations, it is vital for us to receive your feedback as it helps us identify areas requiring immediate improvement.
Rest assured your comments are well noted and have been addressed with the management team to ensure that measures will be taken to improve our overall services in order to better meet our guest satisfaction.
We hope that you will give us the opportunity to better serve you in your future at Novotel Suites Riyadh Olaya.
Stay Safe!
Kind Regards,